All freight deliveries require a signature for release. Parcel deliveries may also be subject to a signature release, which can be confirmed by tracking your shipment on the carrier’s website prior to the delivery. Please note: we are unable to remove the signature required option and any returns may be subject to fees. Please note any additional charges billed by the shipping company for services not requested by Bawatrading (reconsignment, re-delivery after a missed appointment, storage fees, etc.) are the responsibility of the customer.
What Is the Processing Time?
The processing time varies by product brand and category. The usual processing timeframe, meaning the time it usually takes for the merchandise to leave the warehouse, can be located under the advertised price on the product page (Usually ships in …).
If your purchase contains more than one item, we will do our best to consolidate your order and ship as many products as possible in one shipment. Please note we reserve the right to split your order, which means you may receive shipments from various locations around the country.
In the unlikely event we are unable to fulfill your order or a part of it due to backorder or other unforeseen circumstances, our Customer Service team will reach out to you within 1-3 business days using the contact information on file.
How Long Does It Take for my Order to Arrive?
The delivery timeframe vary depending on the product and your shipping address.
How Do I Receive and Inspect my Item(s)?
Please inspect your package carefully when it arrives and note the condition of the box. When you bring the shipment into your home, carefully inspect each item for damages and report them to us as soon as possible.
If there is no visible damage to the packaging, please inspect the item for any concealed damage within 48 hours.
Please follow the steps below to damage report:
- Take photos of the packaging
- Take full view and close-up photos of the damaged item(s) clearly showing the issue
- Email photos to [email protected] within 48 hours of receipt of the merchandise; please make sure to write “DELIVERY DAMAGE – your order number” in the subject line of the email so that we can better assist you
Once we receive your damage report, our customer service team will review it and reach out to you within 24 to 48 hours.
Please note if our policy is not followed and concealed damage is reported past 48 hours of the delivery receipt, all costs associated replacing the damaged merchandise will be the responsibility of the customer.